Crew App - Introduction

Tap on the Licenses on the bottom menu. Here, you can view a comprehensive list of your assignments, recency, and qualifications, including relevant details such as the date of issue, expiration date, and license number.

Qualification categories are now collapsible, making the interface more streamlined. Tap the blue section titles to expand or collapse details.

Please note that access to this information is granted based on certain user roles. Users with Crew, Crew (FA), Crew + Owner, Crew + Persons, Crew Plus, and Crew + Timeline roles will be able to view this section.

The color of qualifications in the Licenses tab is determined by several factors, including the expiration date, revalidation period, and the number of days until expiration. The color indicators vary from yellow to red, with specific details outlined below.

Yellow signifies that the revalidation period has commenced or is nearing expiration. By default, this begins 90 days prior to the expiration date and enters a critical phase 5 days before expiration, unless otherwise specified based on your operator settings. If you see a flashing yellow indicator, it means that the qualification is set to expire in 5 days or less. Conversely, a red indicator denotes that the qualification has already expired or lacks an expiration date altogether.

Mandatory qualifications are clearly indicated with an "R" for easy recognition. These qualifications also adhere to the same color coding system previously described, ensuring consistency in how information is presented.

If your training department has uploaded a scanned copy of a license, you will notice a blue icon in the qualification or license areas. To access the document, simply tap on the paper clip or document name.

The Licenses section offers a user-friendly method for monitoring your qualifications, and licenses, and accessing any accompanying documentation. It's important to note that we do not show Archived items on the licenses page to maintain organized lists and improve user navigation.

4. Documents

In FL3XX Mobile Apps, managing your operational documents, manuals, and other relevant files is made simple. Follow these steps to utilize the document management feature effectively:

1. Accessing Documents: To access your operational documents, manuals, and other relevant files, navigate to the "Documents" option located at the bottom of the app's menu. Here, you can view and download these files for offline access. To refresh the view with any changes made in the web app, simply click and drag down. The default for the "Documents" page is now "My Documents". 

    

   

    

2. Viewing and Downloading:

   1. Users can effortlessly download documents and guarantee they can access them offline, even those that were added after the initial download. This enhancement fills in the gaps that were previously identified in the logic for downloading documents and accessing them offline, resulting in a smooth and seamless experience for managing your documents.

   2. Users can now easily download newly added documents in the documents section. A convenient download button has been added to the top right corner of the screen for quick access (available soon on Android).
      
      
   3. When you first log in, a helpful tooltip will guide you through accessing the Documents section for the first time after downloading the app. By clicking on the continue button, the download process will start. If you click outside the tooltip, it will disappear, and the download will not begin (available soon on Android).
      
      
   4. Once all documents are downloaded and ready for offline access, the download button will show a blue checkmark (available soon on Android).
      
      
3. Handling of New Documents:
   
   1. If new documents are added to your account through the web application or if the system detects new documents, the blue checkmark indicating all downloads will disappear. This prompts users to download the latest additions. This feature automatically triggers when you open or refresh the "All Documents" or "My Documents" sections, ensuring that you have access to the most up-to-date offline content in both areas (available soon on Android).
      
      
      
      
      
4. Document Acknowledgment:
   1. To acknowledge that you have read a document, click on the button located in the top right corner of your screen.
      
      
5. Document Download Options:
   1. In the Settings page, you have the option to choose the preferred document download settings:
      1. "Only with Wi-Fi": Documents will be downloaded only when connected to a Wi-Fi network, optimizing bandwidth usage.
      2. "Using Mobile Data/LTE": Documents can be downloaded using mobile data or LTE connectivity, enabling access even when Wi-Fi is not available.
      3. "Using Mobile Data/LTE only for Flight Documents": Mobile data or LTE will be used exclusively for downloading flight documents, providing greater consideration for bandwidth constraints and roaming costs, particularly in remote areas.
6. Access for Crew Members and Admins:
   1. Crew members who have Roles with OPS_DIRECTIVE_READ access rights can view only the documents in 'My Docs' that have been shared by administrators.
   2. Administrators with the role of Admins have complete access to all company documents in the 'All Docs' section. They are responsible for sharing the necessary documents explicitly with crew members.
   3. For a more comprehensive understanding of roles and access rights, we recommend referring to the relevant article. 
      
      

Additionally, the search functionality has been moved to the title section, and the bottom popup offering to download documents has been removed for a cleaner interface.  This new approach ensures that downloading is efficient and user-friendly, allowing you to keep your documents up-to-date and accessible even when offline. 

5. Profile

Settings

The Settings page in the mobile app allows you to adjust your app preferences and settings. Here are some of the things you can do on the Settings page:

• Adjust Notifications: You can choose if you want to receive push notifications, such as flight updates or alerts.
• Adjust In-App Alerts: This allows you to choose whether or not to receive alerts while using the app. There are three options to choose from: "All", "Flights within 24 hours", or "None". The "Flights within 24 hours" option is based on the departure date and time, and set as default. On iOS, this setting also applies to Duties, while on Android, it only applies to flight updates. An example of an in-app alert is available here.
• Clear caches: You can clear your app cache to free up space on your device and improve app performance.
• Knowledge base: Access our knowledge base directly from your mobile app for easy reference and information retrieval.
• Report an issue: If you encounter any issues or bugs with the app, you can report them using this feature.
• Display Flight docs loading: you have the option to view the loading progress of your flight documents. While documents are typically downloaded in the background, you can choose to monitor the progress bar as we fetch all necessary flight data for you.

• Document Scanner Save Option: We have introduced a new feature that allows you to easily control how scanned documents are saved. When you scan a document within the app, it will automatically be saved to your in-app photo gallery. By default, the feature is disabled when you log in to the app.
• First day of the week: you can set your preferred first day of the week on your mobile calendar. Choose between Saturday, Sunday, or Monday to align your calendar with your personal preferences. This selection will override the default operator setting from the Web App, providing a personalized calendar view tailored to your preferences. Please note that this setting needs to be adjusted each time you log in, as it will revert to the default Web App settings upon logout.
• Date Format: You now have the option to customize the way dates are displayed on the Documents, Licenses, and Profile screens. Choose your preferred date format to make it easier for you to read and understand the information. Available soon on Android.
• Mobile data usage: Choose files and documents to download using mobile data: You can choose which files and documents you want to download using mobile data, and which ones to download only when you're connected to Wi-Fi.
• Logout from your app: You can log out of the app to protect your privacy and security.
• Finally, at the very bottom of the Settings page, you can find the app version. This information can be useful when troubleshooting issues with the app or when contacting support for assistance.
  
  

Optimizing App Performance in Poor Network Conditions:

It's crucial to understand how the Crew App handles network connectivity challenges, particularly during tasks that require data transmission, such as uploading a Post Flight document. Should you find yourself in areas with suboptimal network conditions, the app attempts to proceed with downloading or uploading processes. However, it does not automatically switch to offline mode in such scenarios. These attempts might result in a timeout after 30 seconds, leading to unsuccessful data transmission.

To mitigate this, users experiencing poor network connectivity are advised to manually activate Airplane Mode on their device. This action forces the app into offline mode, allowing it to store data locally without attempting any online transactions. Once a reliable network connection is re-established, users can then synchronize their data with the app. This proactive approach ensures that your work progress is preserved and subsequently synced accurately, optimizing app functionality and data integrity in varying network conditions.

Delete Confirmation Screen for Enhanced Document Management

To prevent accidental deletion of important files, the FL3XX Crew and Dispatch apps now include a delete confirmation screen for every location where a document or file can be removed. This added layer of protection ensures users can review and confirm their decision before any data is deleted.

Key areas with this update include Expenses, Slot/PPR, HIL/MEL, Post Flight, and W&B Documents. Additionally, when clearing caches in Settings, users will see specific prompts for “All Docs” and “Flight Docs”, ensuring they understand the implications of clearing cached files.