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Workflows in FL3XX

In this article we explain how the workflows work and what their implications are on the Sales process

What Are Workflows in FL3XX?

Workflows in FL3XX define how each flight is managed—from quote to invoice. Think of them as “flight types” that guide how the system handles pricing, documents, approvals, and compliance. 

Workflow Basics

Each Workflow includes:

  • Name: The Workflow names can be adjusted to your specific needs and can be called anything that you used to e.g. Black Card, Positioning PVT, VIP, Gold Member, etc.

  • Type (Nature): e.g., Charter, Maintenance, Training.  The Type determines how you can work through the Sales process, if for example Owner than you can immediately book the request. If Charter, you have to go through the sales process

  • Type of Flight: Her we determine the flight planning type such as N (Non-Scheduled), G (General), etc. 

  • Operation Type: The selected value in the drop down list will make sure that we calculate the Flight Time Limitations correctly, according to the OM Chapter 7 regulations. Each workflow can be associated to an FTL rule set

  • Hidden: In this column you can hide the temporarily, or permanently out of use Workflows 
  • Cargo: if set to true, in Sales we run the Workflow for cargo flights and showing Cargo weight instead of number of PAX
  • Enable Release: If it is set to true, the system requires in Dispatch a Release process in order to set the flight to OK (green)

Default Workflow Types

FL3XX comes with built-in workflows grouped by operation type:

Commercial

  • Charter: Standard charter flights

  • Subcharter: Operated by a third party

  • Owner Charter

  • Scheduled

  • Ambulance

  • Commercial

Private/Internal

  • Owner Private

  • Maintenance

  • Training

  • Internal

Broker - itinerary builders

  • Broker - Create an itinerary and submit it directly to Avinode.

  • Broker Subcharter - Create an itinerary and send it as a request via email to multiple operators using BCC.

How to Configure Workflows

The Workflows can be set with the help of FL3XX support, or the Onboarding team. However, you can internally discuss and and decide how you would like to name your Workflows and what rules should be related to them

 

Compliance & Business Rules

  • Commercial Workflows (Part 135): Require flight release for US operators. For the rest of the world it is an optional feature that can be activated (Charter, Scheduled, Ambulance)

  • Private Workflows (Part 91): No release needed, unless your FAA approved Operational Manual requires one (Maintenance, Training, Internal)

 

Connected Modules

Workflows are linked to:

  • Pricing Engine – Apply specific pricing rules

  • Documents – Tailor contracts and invoices

  • Reports – Monitor revenue, compliance, and activity by workflow

 

Need help with your workflows? Contact FL3XX Support – we're here to assist!