From data gathering to production, you will have a dedicated FL3XX Implementation Manager by your side. We ask that you assign a FL3XX Onboarding Champion on your side: a person who can oversee onboarding as a whole, facilitate solutions on your team, and be responsive as we move through the process.
Onboarding with Arrows
During your onboarding with FL3XX, your implementation manager will use Arrows to coordinate the process alongside your team.
Arrows’ straightforward layout provides a clear view of every onboarding step, keeping everyone updated and connected.
Its easy-to-use features allow for real-time progress tracking and efficient communication, ensuring a smooth journey to managing your operation with FL3XX.
Arrows will be our primary form of communication, providing transparency and collaboration across your organization and ours. Add comments to tasks and tag you colleagues and FL3XX for streamlined communications. All tasks have dynamic deadlines, so your team and ours can follow your progress to keep you on course and on time.
Meanwhile, within your own organization, we highly encourage ensuring that your team understands the reasons and goals for adopting new software. When stakeholders understand how the software will benefit them, adoption rates are likely to increase.
The Team
Although we do ask for an Onboarding champion to coordinate communications, successful implementation is a team effort. The size of the team should correspond to the number of departments that will use the software. Each department’s representative should act as a champion of the new software, helping to train colleagues and address questions.
Your software implementation team may include:
- Project Manager: Responsible for organizing the implementation process.
- System Administrator: Oversees the system’s setup and technical administration.
- Superstar End User: The go-to person who serves as the communication liaison between end users and the project team.
- Members from Core Departments: The software’s champions from different departments in your organization.
The commitment level of the team members you choose reflects your commitment to the project’s success. Ensure that only those who are genuinely committed to the success of the initiative are included.
The Process
1. Data Collection
Connect with your dedicated implementation manager and provide basic data to build your instance.
This first phase includes:
- Kickoff call with dedicated implementation manager
- Customized Arrows Onboarding Plan
- Import of staff, customers, owners, and passengers
2. System Configuration
You provide essential operational data via Arrows, keeping things clear and efficient.
FL3XX Configures:
- Workflows
- Flight Time, Duty, Rest Limitations
- Roster Events
- Crew Qualification Tree
3. Build Your Assets
Quickly gain access to FL3XX and build confidence in the software while inputting your aircraft and crew.
You build and fine tune:
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Aircraft
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Pricing
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Crew Assignments
4. Training
Computer-based training gives you competence, followed by instructor-led training to make you a FL3XX master.
Focus Areas:
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Real use cases
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Best practices
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Confident task execution
5. Production
Once you have completed Onboarding, you are are ready to manage your operations in FL3XX!
Adoption is the new competitive advantage
Your success begins with the right mindset. Operators should resist the urge to immediately build a solution or customize features based on previous tools. Instead, familiarize yourself with success stories and best practices from other industry players. Best practices are proven methods, techniques, or standards established by industry experts and regulators. They aim to optimize performance, safety, quality, and efficiency. Your implementation manager and training team will share these and more throughout your onboarding journey.