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Preferred Service Providers

Learn how to set the default preferred Service Providers for airports, aircraft, accounts, and passengers.

The Preferred Service Providers feature lets you set default service providers for:

  • A specific passenger
  • A specific account
  • A specific aircraft
  • A specific airport

The system automatically applies the correct provider based on your preferences when a flight is planned.


Priority Order

If multiple preferences are set, the system follows this priority ranking:

  1. Passenger (Lead Passenger preference overrides all others)
  2. Account
  3. Aircraft
  4. Airport

 

Keep reading to learn how you can set default preferred service providers for specific airports, aircraft, accounts and passengers directly on their respective pages.

 

  1. Setting a preferred Service Provider for Passengers
  2. Setting a preferred Service Provider for Accounts
  3. Setting a preferred Service Provider for Aircraft
  4. Setting a preferred Service Provider for Airports

 

 

1. Setting a Default Provider for a Passenger 

  1. Go to the Persons page.
  2. Select a passenger.
  3. Scroll down to Preferences → Preferred Service Providers.
  4. Select Airport → Service Type → Company.
  5. Click Save.

 

Example: If John Smith is the Lead Passenger for a flight arriving in Vienna, and The Ritz-Carlton is set as his preferred Hotel, the system will always select The Ritz-Carlton for his trips to and from Vienna — overriding account, aircraft, and airport defaults when the flight is created.

 

 image (3)

 

 

2. Setting a Default Provider for an Account

  1. Go to the Accounts page.
  2. Select an account.
  3. Under Preferences, find the section named Preferred Service Providers.
  4. Select Airport → Service Type → Company.
  5. Click Save.

 

Example: If the account Aeroservice prefers The Ritz-Carlton for Hotel in Vienna, set that here.

 image (2)

 

 

3. Setting a Default Provider for an Aircraft

  1. Go to the Aircraft page.
  2. Select an aircraft.
  3. Under Operational, scroll down to the Preferred Service Providers section.
  4. Click Add Preferred Service Provider.
  5. Select an Airport → Service Type → Company.
  6. Click Save.

 

Note: You first need to select an airport. This will show you its available service types. Then, select the company that provides that service (see below).

image (1)-1

 

4. Setting a Default Provider for an Airport

  1. Go to the Airport page.
  2. Open an airport (e.g., Vienna International Airport).
  3. In the list of services for this airport, click on the service (e.g., Hotel – The Ritz-Carlton Vienna).
  4. If desired, specify the conditions under which this service should be selected automatically (e.g., for anyone flying on this aircraft):
    1. Under the service details, expand the category to which you wish to assign to this service (e.g., Aircraft).
    2. Add a specific aircraft, account, or person (e.g., Air 9H-JOY).
  5. Click Save.

 

Example: Anyone flying on these aircraft will automatically have The Ritz-Carlton selected as their Hotel Service Provider (see below).

 

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