Frequently Asked Questions

We understand you might have a lot of questions after reading FL3XX. We recommend a demo to answer all your questions in detail, but feel free to browse through the Frequently Asked Questions and Answers. 

What is FL3XX?

What is FL3XX?

FL3XX is a web based, API* driven, aviation intelligence platform designed for charter and scheduled airlines. Based in Vienna, FL3XX provides jet operators worldwide with the most advanced platform that works on any mobile device. Available since Feb 2016, by now 50 operators rely on the fast, feature-complete platform.

Interconnection is a core FL3XX value, where the API integrates dozens of services onto the platform, saving thousands of work hours.

What is FL3XX not?

What is FL3XX not?

FL3XX is not a market place, it is not another charter app. FL3XX is a full operations suite for jet charter companies, integrating all the functionalities that your company and clients need in order to all work together in a super fast and efficient online space, without duplications, real-time.

What’s included in the solution?

What’s included in the solution?

FL3XX is a full-size managed workflow platform handling the entire sequence from incoming flight requests, all the way to crew post-flight operations completed. FL3XX goes all the way on your Sales Workflow from request to invoice, including subcharter. It covers your whole operations department, including Crew Training, Licences Management, Maintenance Tracking.

To complement your work, it also integrates dozens of external services such as flight planning, EFB integrations, fuel prices, catering service, crew briefing and much more. Among our most popular integrations are Avinode, RocketRoute, MyHandling, HRS, Delisky, JetHunter, PrivateFly, CalDav, PPS, Primus, Returnjet, Fuel & More, Time and Date, Flightkeys, Charterpad, ADS-B exchange, etc.

 

Do you offer training packages?

Do you offer training packages?

Yes, absolutely. Although our platform is very easy to use, it’s a good idea to have some hands-on training to gain proficiency quickly and cut down hours of work to minutes.

You can book one or more days on-site training with our specialists.

When you hire new recruits we can also provide a quick primer, a 2 hour online session to bring them up to speed.

How is the system primed?

How is the system primed?

After creating your instance with logins for your user, we will add your AOC and aircraft. After validation of settings, price configuration and templates you are good to go. Some of our customers import their customer database, many choose a clean-sheet start to clean up their history incrementally. As every new contact is stored automatically, it only takes a few weeks to build a solid CRM database.

How long does the onboarding take?

How long does the onboarding take?

It really depends on your aspirations and availability of data. For a successful onboarding process we need all your information. We provide you with our onboarding tool and checklist while supporting hands-on. If you have all the information (aircraft, staff, prices, brochures, AOC, OM, etc.) handy we can set you up in a few days. As a rule of thumb a company with 10 aircraft can be operational in just 3 days and a single-aircraft fleet in just a few hours.

We make sure that the system gets perfectly tailored to your airline’s requirements. Our experienced crew can do that swiftly to your pace.

What does FL3XX cost?

What does FL3XX cost?

FL3XX’s flexible pricing is built to fit your airline’s requirements in fairness. The price is based on several elements and some of those are factored on a curve so everyone can afford our amazing services. The major components are the MTOW of your aircraft, the number of services you integrate, and the number of staff you have on board. On our website you will find some basic prices for a small operation. Call us for a free demo or a quote.

Click here to see our pricing plans.

Are there connected costs to the mobile apps?

Are there connected costs to the mobile apps?

When you sign up for FL3XX, it’s all-in. The entire platform with mobile apps and all the features we release every 2 weeks are forever included.Are there connected costs to the mobile apps? Or do the apps have a subscription fee?

What are the minimum system requirements to run FL3XX?

What are the minimum system requirements to run FL3XX?

All you need is a web connection and an internet browser like Chrome. FL3XX is built for robustness, so it will work fine even when your connection is slow. Our mobile apps optimise data and require small data streams so you can use them in marginal coverage conditions. Users report good performance even in the most challenging coverage areas.

What sort of devices can I use with FL3XX?

What sort of devices can I use with FL3XX?

FL3XX runs on any device. With a browser on your computer or tablet or using the app on your phone, you always have access to FL3XX.

Can I add other services on the FL3XX platform?

Can I add other services on the FL3XX platform?

Sure, it’s really simple. We have a free API that is published here. Any provider is welcome to implement it in their system to connect to FL3XX. Of course we offer support on implementation and we can provide additional API calls for the added functionalities you require.

Currently there are 75 API connections in place and more coming every week.

Can you integrate with other platforms or services such as Avinode?

Can you integrate with other platforms or services such as Avinode?

We love this question. This is exactly what we do and why we built this great platform. FL3XX is integrated with dozens of services. If one of your suppliers happens to be missing from the integrations list, we will build the integration immediately. Our work to build an integration takes 2 calendar weeks on average.

Besides Avinode, Jet Hunter and lots of B2C online brokers there is a flurry of services available such as MyHandling, FlyEasy, PPS, RocketRoute, Delisky, Hotel Reservation System, Drivania and many more.

FL3XX is an open platform, everyone is welcome to join.

Can I book hotels or cars directly out of your platform?

Can I book hotels or cars directly out of your platform?

This is one of the areas where FL3XX makes the difference. We have dozens of services integrated in the platform. Ground transportation, hotel bookings, catering and other services are available without leaving the platform. The automation dispenses you from re-inserting information already known. Take for example a catering order. When you open the DeliSky service, you don’t have to enter flight number, departure airport, tail number, type of aircraft, number of passengers, departure date and time and the list goes on. The system knows all that and does not ask you again. Save time. Avoid mistakes.

Can I integrate FL3XX with my CRM system?

Can I integrate FL3XX with my CRM system?

FL3XX is a CRM system and we are constantly adding features to improve this aspect of the platform. If you are looking for more sophisticated sales, marketing and CRM systems we can integrate with any modern ones such as HubSpot or PipeDrive. We have some experience that we can share with you.

Can I import customer data?

Can I import customer data?

Yes, of course. We can import any kind of data from your historical stores.

Do you offer 24/7 365 support?

Do you offer 24/7 365 support?

We are adamant about this. We know the worst problems arise at the wrong time, so we make it a point to be available around the clock for our customers.

FL3XX offers H24/365 support for all customers who want peace of mind.

Our history shows we fix issues within 2 hours on average and 4 minutes on the minimum end of the spectrum. It really depends on the impact it has on your work. Ask our reference customers how happy they are with the service – they know best.

What support do you offer for large airlines?

What support do you offer for large airlines?

We offer 24/7 365 support for all of our customers.

For larger airlines a dedicated agent is assigned on permanent duty to handle all cases in a fast & detailed way, leveraging a direct link to the development team.

We realise the FL3XX platform is a single point of failure for your sales and operations so we gear up to handle that responsibility and deliver on our commitments of reliability.

What is the maximum size of fleet that FL3XX can handle?

What is the maximum size of fleet that FL3XX can handle?

Among our precious customers operators come at all sizes. Our biggest customer manages close to a 100 aircraft, so FL3XX can handle any number of fleet.

My company is a IATA airline and IOSA certified. Is your system compliant?

My company is a IATA airline and IOSA certified. Is your system compliant?

Yes. Among our customers there are IATA IOSA certified airlines. We have run through all the required checks and upgraded the FL3XX platform to IOSA specifications where needed.

Today all our customers use an IOSA-compliant software solution.

Have your platform been approved by an Authority?

Have your platform been approved by an Authority?

Yes. FL3XX is approved by the Civil Aviation Authorities of Malta and Greece. There are ongoing approval processes with CAAs in other EMEA countries.

Is my data subject to inspection by any foreign authorities?

Is my data subject to inspection by any foreign authorities?

You are probably liable to show your data to your home-base government agencies.

FL3XX does not host any data of European airlines in the USA or with any USA company (although some are foreign subsidiaries of USA companies). On request FL3XX can comply with any requirements you may have on privacy compliance or other such concerns.

How do you keep my data secure?

How do you keep my data secure?

FL3XX has been GDPR compliant since 2017. We are dedicated to secure your data on every level.

Firstly, we do not share your private data. We will never do that and that’s explicit in our standard agreement. We are very much aware that a data breach would be known around the market in a flash and we would be out of business shortly after that. A security breach for a software company is a bit like a deadly crash for an airline. The technology we implement for security changes from time to time as new challenges arise and new solutions become available.

The data – your data – is stored in encrypted databases running in secure facilities. The security we buy is the same as for major tech companies you are familiar with. We also monitor our systems continuously and we keep track of security issues on the internet.

Data transmission is encrypted on transit so it cannot be intercepted, even with man-in-the-middle attacks.

The login is secure. Entering credentials in the login form and their evaluation are secure and fully compliant with cutting edge technology.

We also use strong encryption across the board.

There is also a security component left to you. Your team needs to be aware of the risks and instructed on simple security protocols. For instance, don’t answer emails from unknown addresses, even when the email looks familiar, e.g. a legit-looking email from Apple but the sender is e.g. [email protected] and don’t stick a post-it note with your login credentials on your computer display.

How often do you update?

How often do you update?

As a software company we work on the software every day (literally). We listen carefully to the feedback from our customers and work faster on those features that they want the most. Then, every 2 weeks we release new features and send out a newsletter to our users explaining what’s new and how to use it.

Do you have owner transparency?

Do you have owner transparency?

You have all the information for the owner at your fingertip. We have an Owner App available for both Android and IOS. It provides a live position of the aircraft with flights schedule and account information. Optionally, the owner can also book the plane for a period of time with a single click.

How does FL3XX manage airport fees and charges?

How does FL3XX manage airport fees and charges?

FL3XX has a very flexible way of managing all flight related charges. You can set all those items per region, or – in places where you go often or are very expensive – per airport.

If you need more automation we provide a connection to RDC Airport charges, which will provide you with the exact pricing for all relevant airports.

Are taxes added automatically when quoting or closing a sale?

Are taxes added automatically when quoting or closing a sale?

Yes, national taxes are automatically calculated and included. Just forget about them. This feature is unique to FL3XX, so much that we made it available on the EBAA website at http://www.ebaa.org/en/current-issues/taxes.aspx and on paxtax.eu where those who don’t use FL3XX can save hours of tedious work, figuring out the complex tax rules of UK, France, Italy and many other countries that apply particular taxes.

Is it possible to create individual pricing profiles per aircraft?

Is it possible to create individual pricing profiles per aircraft?

Yes, of course. Pricing is set up for each aircraft independently. We provide different pricing models to accommodate your needs. Whether you have a fixed rate for charter, or you need to know the precise cost of a flight and your margin on each flight – FL3XX has you covered.

Can you track Flight Duty Times separately from Cabin Crews?

Can you track Flight Duty Times separately from Cabin Crews?

Yes, of course. The FL3XX platform keeps track of all the relevant duty times. Our flexible duty rules engine can accommodate any odd regulations that would be applicable in a particular situation. In fact, when you onboard FL3XX we will ask you for the OM Chapter 7 so we can implement your FTL rules in every detail.

Can I see crew duty time limitations?

Can I see crew duty time limitations?

Yes, you can. We believe the question is more articulated. When dispatching a flight you don’t really want to see it all, you just want to see if there are issues with crew duty. You want to see if there are any margins that are tight. You also want to see a forecast for the next flights, how the day will close and play out some what-if scenarios. Then when the day closes you want to have a report to sign off and when the Authority inspection arrives you want to have all the numbers ready at your fingertip. These are just some of the uses of duty time limitations. FL3XX handles them all. Based on your OM we build the custom rules so that you have full compliance across your operations, even if you have multiple AOCs.

Can I generate full reports with all cost data and flight data per trip, if e.g. provide financial data?

Can I generate full reports with all cost data and flight data per trip, if e.g. provide financial data?

With our technology we can create any report. The best way to go about it is to provide us with an example report and we create your report with automated features so that obtaining it becomes a 1-click experience.

Didn't find what you were looking for?

Feel free to contact us directly with your question, or book a demo to get a better overview of FL3XX.

Welcome to FL3XX

One aviation management platform for your sales, dispatch, crew, maintenance and reports.

Contact

FL3XX Headquarters
Kolingasse 11
1090, Vienna
Austria

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