Hi, Customer Support Specialist

We've been
looking for you.

Customer Support Specialist

Support our customers around the world

We are looking for a Customer Support Specialist to help our customers when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, organizing remote and local trainings, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

What you'll do

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

What we require

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with the aviation industry is a plus
  • Experience using help desk software and remote support tools (e.g. Zendesk, Freshdesk, Zoho)
  • Understanding of how CRM systems work (e.g. Hubspot, Salesforce, SugarCRM)
  • Able to organize online/on-site customer training and travel (10%).
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • BSc in Information Technology or relevant diploma

What we offer you

  • A fun, international and motivated team
  • Startup atmosphere
  • An opportunity to take part in fairs and conferences 
  • A yearly team-building trip in Sardinia!
  • Strong focus on the personal and professional development of all employees
  • Access to the latest technologies
  • Competitive annual salary

Who is FL3XX?

We are a diverse group of young people from all over the world, that came together in Vienna to work on an exciting aviation project; FL3XX. We are always eager to meet new additions to the team. Do you think that can be you? Then have a look at our carreers, or write us an unsolicited application

We believe in freedom and responsiblity; You can see it in everything. We work when we want to, where we want to and how we want. At the same time we feel responsible. We believe our success depends on ourselves, our capacity to ask the good questions, find the answers, and work hard to get the job done.

Our philosphy

We believe in a platform that is open and connected to all your services.

Scrolled all the way to the bottom?

Then this might be the right time to see what FL3XX can mean for your organization.

Welcome to FL3XX

One aviation management platform for your sales, dispatch, crew, maintenance and reports.

Contact

[email protected]
+43 (720) 230 390

FL3XX Headquarters
Kolingasse 11
1090, Vienna
Austria

Let's get in touch