Frequently Asked Questions
The answer to your question is waiting somewhere below. If something remains unclear, please get in touch.
Has your platform been approved by an Authority?
Do you offer training packages?
Yes, absolutely. Although our platform is very easy to use, it’s a good idea to have some hands-on training to gain proficiency quickly and quickly cut down hours of work to minutes. You can book one or more days on-site training with our specialists.
When you hire new recruits we can also provide a quick primer, a 2-4 hour online session to bring them up to speed.
How is flight time calculated?
An internal algorithm instantly determines flight time so the you can stay on top of things while editing flight details. This is >90% accurate.
Once your flight details are complete, the Rocket button (provided by RocketRoute) calculates best approved route, including SID and STAR and forecast winds.
Prices you see on your screen are always current, so you can keep editing and even simulate scenarios in real time. Add a stop, change airport or aircraft, add a passenger and see what happens.
What happens if price changes after I sent a quote?
When a price change occurs, a new column appears in the price table so you can compare the old price and the new price. Changes in your favour are green, increases in your costs are red. If you accept the changes, FL3XX will prompt you to send a new version of the quote. All the changes and history are always saved so you can later review what happened.
Do you have invoice alerts?
Yes.The timeline visually shows unpaid flights in bright red so you make the right decision before it’s too late. It signals which upcoming flights require action.
Do you have owner transparency?
You have all the information for the owner at your fingertip.
An owner phone app is due for release later 2017. It will provide a live position of the aircraft with flights schedule and account information. Optionally, the owner will also be able to book the plane for a period of time with a single click. Stay tuned for the release announcement!
Is my data subject to inspection by any foreign authorities?
You are probably liable to show your data to your home-base government agencies. Besides that, we all know that the NSA in the USA has obtained inspection of data from foreign owners. This may not be in compliance with your national privacy regulations.
FL3XX does not host any data of European airlines in the USA or with any USA company (although some are foreign subsidiaries of USA companies). On request FL3XX can comply to any requirements you may have on privacy compliance or other such concerns.
My company is a IATA airline and IOSA certified. Is your system complient?
Yes. Among our customers there are IATA IOSA certified airlines. We have run through all the required checks and upgraded the FL3XX platform to IOSA specifications where needed. Today all our customers use an IOSA-compliant software platform.
Do you have a payment module?
FL3XX has a booking widget that can be inserted on your website to give immediate bookings to your FL3XX system. Custom payment solutions are available. Standard online payments will be available to all users in the course of 2017.
Do you have custom reporting?
Yes we do. If you want specific reports to suit your corporate requirements, there are several ways to fulfil your needs. You can give us a description or an example report and we will add a button for you to obtain that report in just a click. Such reports can contain formatted tables of data, charts, conditional text etc. If you need a specific data set to import in another system or in excel to run some routines, we will give you a button that exports the data to your pc in the relevant format.
Can you track Flight Duty Times separetely from Cabin Crews?
Yes, of course.The FL3XX platform keeps track of all the relevant duty times. Our flexible duty rules engine can accommodate any odd regulation that would be applicable in a particular situation. In fact, when you onboard FL3XX we will ask you for the OM Chapter 7 so we can implement your FTL rules in every detail.
Can I add other services on the FL3XX platform?
Its really simple. We have a free API that is published here. Any provider is welcome to implement it in their system to connect to FL3XX. Of course we offer support on implementation and we can provide additional API calls for added functionality you require.
Currently there are almost 50 API connectors in place and more coming every week.
Is it possible to create individual pricing profiles per aifrcraft, and per client?
Yes, of course. Pricing is set up for each aircraft independently. We provide different pricing models to accommodate your needs. Whether you have a fixed rate for charter, or you need to know the precise cost of a flight and your margin on each flight – FL3XX has you covered.
Are there connected costs to the mobile apps? Or do the apps have a subscription fee?
When you signup for FL3XX, it’s all-in. The entire platform, with mobile apps and all the features we release every 2 weeks, are forever included.
Can I book hotels or cars directly out of your platform?
This is one of the areas where FL3XX makes the difference. We have dozens of services integrated in the platform. Ground transportation, hotel bookings, catering and other services are available without leaving the platform. The automation dispenses you from re-inserting information already known. Take for example a catering order. When you open the DeliSky service, you don’t have to enter flight number, departure airport, tail number, type of aircraft, number of passengers, departure date and time and the list goes on. The system knows all that and does not ask you again. Save time. Avoid mistakes.
Are taxes added automatically when quoting or closing a sale?
Yes, national taxes are automatically calculated and included. Just forget about them. This feature is unique to FL3XX, so much so that we made it available on the EBAA website at http://www.ebaa.org/en/current-issues/taxes.aspx and on paxtax.eu where those who don’t use FL3XX can save hours of tedious work, figuring out the complex tax rules of UK, France, Italy and many other countries that apply taxes.
Can I see crew duty time limitations?
Yes you can. We believe the question is more articulated. When dispatching a flight you don’t really want to see it all, you just want to see if there are issues with crew duty. You want to see if there are any margins that are tight. You also want to see a forecast for the next flights, how the day will close and play out some what-if scenarios. Then when the day closes you want to have a report to sign off and when the Authority inspection arrives you want to have all the numbers ready at your fingertip. These are just some of the use cases for duty time limitations. FL3XX handles them all. Based on your OM we build the custom rules so that you have full compliance across your operations, even if you have multiple AOCs.
As an example, if we provided you with our financial data could you generate full reports with all cost data and flight data per trip?
With our technology we can create any report. The best way to go about it is to provide us with an example report and we create with automated features so that obtaining it becomes a 1-click experience.
How does FL3XX manage airport fees and charges?
FL3XX has a very flexible way of managing all flight related charges. You can set all those items per region, or – in places you go often, or in places that are very expensive – per airport.
If you need more automation we provide a connection to RDC Airport charges, which will provide you with the exact pricing for all relevant airports.
Do you have fuel reporting?
Yes, we provide reports on actual fuel consumption.
What is FL3XX?
FL3XX is a web based, API* driven, aviation intelligence platform designed for charter and scheduled airlines. Based in Vienna, FL3XX provides jet operators worldwide with the most advanced platform platform that works on any mobile device. Available since Feb 2016, almost 50 operators rely on the fast, feature-complete platform.
Interconnection is a core FL3XX value, where the API integrates dozens of services onto the platform, saving thousands of work hours.
What is FL3XX not?
FL3XX is not a market place, it is not another charter app. FL3XX is a full operations suite for jet charter companies.
What’s included in the solution?
FL3XX is a full-size managed workflow platform handling the entire sequence from incoming flight requests, all the way to crew post-flight operations completed. It also contains a full set of backoffice and support features such as travel management, crew licenses, duty time limitations, invoicing, subcharter, etc.
To complement your work, it also integrates dozens of external services such as flight planning, EFB integrations, fuel prices, catering service, crew briefing and much more. Among our most popular integrations are Avinode, RocketRoute, MyHandling, HRS, Delisky, JetHunter, PrivateFly, CalDav, PPS, Primus, Returnjet, Fuel & More, Time and Date, Flightkeys, Charterpad, ADS-B exchange, etc.
What does FL3XX cost?
FL3XX’s flexible pricing is built to fit your airline’s requirements in fairness. The price is based on several elements and some of those are factored on a curve so everyone can afford our amazing services. The major components are MTOW of your aircraft, the number of services you integrate, and the number of staff you have on board. On our website you will find some basic prices for a small operation. Call us for a demo or a quote.
Can I import customer data?
Yes, of course. We can import any kind of data from your historical stores.
What are the minimum system requirements to run FL3XX?
A browser. Seriously, you need nothing special other than a web connection. FL3XX is built for robustness, so it will work fine even when your connection is slow. Our mobile apps optimise data and require small data streams so you can use them in marginal coverage conditions. Users report good performance in the most challenging coverage areas.
Can I integrate FL3XX with my CRM system?
FL3XX is a CRM system and we are constantly adding features to improve this aspect of the platform. If you are looking to more sophisticated sales, marketing and CRM systems we can integrate with any modern ones such as e.g. HubSpot or PipeDrive. We have some experience that we can share if you like.
How often do you update?
As a software company we work on the software every day (literally). We listen carefully to the feedback from our customers and work faster on those features that they most want. Then, every 2 weeks we release new features and send out a newsletter to our users explaining what’s new and how to use it.
How is the system primed?
After creating your instance with logins for your user, we will add your AOC and aircraft. After validation of settings, price configuration and templates you are good to go. Some of our customers import their customer database, many a clean-sheet start to clean up their history incrementally. As every new contact is stored automatically, it only takes a few weeks to build a solid CRM database.
How do you keep my data secure?
There are several levels to the security of your data.
Firstly we do not share your private data. We will never do that and that’s explicit in our standard agreement. We are very much aware that a data breach would be known around the market in a flash and we would be out of business shortly after that. A security breach for a software company is a bit like a deadly crash for an airline. The technology we implement for security changes from time to time as new challenges arise and new solutions become available.
The data – your data – is stored in encrypted databases running in secure facilities. The security we buy is the same as for major tech companies you are familiar with. We also monitor our systems continuously and we keep track of security issues on the internet.
Data transmission is encrypted on transit so it cannot be intercepted, even with man-in-the-middle attacks.
The login is secure. Entering credentials in the login form and their evaluation are secure and fully compliant to cutting edge technology.
We also use strong encryption across the board.
There is also a security component left to you. Your team needs to be aware of the risks and instructed on simple security protocols. For instance don’t answer emails from unknown addresses, even when the email looks familiar, e.g. a legit-looking email from Apple but the sender is e.g. [email protected] and don’t stick a post-it note with your login credentials on your computer display.
Is FL3XX a reliable system? Does it have downtime?
Over the course of 2015 and 2016 the system had zero-downtime for all users.
The FL3XX platform is built in the cloud with a cluster of replicas of the entire system. Each copy is hosted in a different location, by a different supplier. Currently we use Amazon Web Services, Vultr, Digital Ocean. Any issue with any site, internet connectivity, our hardware or our software on one instance is transparent to all users: none will see any disruption in the service.
We are constantly improving the system and we now have the very respectable record (since we started counting) of 26 months of uninterrupted service.
How long does on-boarding take?
In our own Guinness of records we signed up a 1-aircraft fleet and it was booking flights 2 hours later. Ok, that was a special case. In general you will have more time to do this. If you have all the information (aircraft, staff, prices, brochures, AOC, OM, etc.) handy we can set you up in a few days. As a rule of thumb a company with 10 aircraft can be operational in just 3 days and a single-aircraft fleet in just a few hours. These are extreme examples based on experience, where all the data was available up front and FL3XX put a team on the job. The on-boarding process is a delicate one. The pricing setup, the documents look&feel and the operating process details must be perfectly tailored to your airline’s requirements. Our experienced crew can do that swiftly to your pace.
For a successful on-boarding process we need all your information. We provide you with our on-boarding tool and checklist while supporting hands-on.
Do you offer 24/7 365 support?
We are adamant about this. We know the worst problems arise at the wrong time, so we make it a point to be available around the clock for our customers.
FL3XX offers H24/365 support for all customers who want peace of mind.
Our history shows we fix issues within 2 hours on average and 4 minutes on the minimum end of the spectrum. It really depends on the impact it has on your work. As our reference customers how happy they are with the service – they know best.
What support do you offer for large airline?
We offer 24/7 365 support for all of our customers. For larger airlines a dedicated agent is assigned on permanent duty to handle all cases in a fast & detailed way, leveraging a direct link to the development team. We realise the FL3XX platform is a single point of failure for your sales and operations so we gear up to handle that responsibility and deliver on our commitments of reliability.
Can you integrate with other platforms or services such as Avinode?
We love this question. This is exactly what we do and why we built this great platform. FL3XX is integrated with dozens of services. If one of your suppliers happens to be missing from the integrations list, we will build the connector immediately. Our work to build a connector is 2 calendar weeks on average.
Besides Avinode, Jet Hunter and lots of B2C online brokers there is a flurry of services available such as MyHandling, FlyEasy, PPS, RocketRoute, Delisky, Hotel Reservation System, Drivania and many more.
FL3XX is an open platform, everyone is welcome to join.
How does the connection with Avinode work?
Our connection with Avinode implements all the available features of their API. Your FL3XX platform receives all the data from Avinode requests and you will process it there independently. Customer information is stored in your system, so you will build your own CRM database. When you update the information e.g. by quoting at a different price, FL3XX can send that information back to Avinode so that both systems remain in perfect sync. Of course your schedule is uploaded to Avinode automatically, to make sure you get adequate requests. In our experience FL3XX users never login to Avinode after they start using our platform. They have all the information needed directly in FL3XX.
What sort of devices can I use with FL3XX?
FL3XX runs on any device. With a browser on your computer or tablet or using the app on your phone, you always have access to FL3XX.
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